Turn your staff into world class service providers
Are you looking to improve the quality of your staff?
All of my training is conducted in the actual workplace, meaning your hospitality staff can adapt their new skills to your business. This creates instant results.
Much of my training is geared around motivating the team. I make each individual believe they can be great. I teach them that their job isn’t as difficult as it seems. It does, however, take a special kind of person to make a difference. It’s this special ingredient that I impart to them.
The benefits of my training service:
- Happier customers
- Increased productivity
- Increased customer service levels
- Increased reputation of the venue or establishment
- Reduced staff turnover
- Increased profits
- Reduced breakages
- Increased morale
- Staff inspired to work independently and to a high standard
- Ensures staff follow company procedures and protocol
- Staff are inspired to go the extra mile
How I work:
Step One: Engage with your team and assess their individual skill levels, confidence and general understanding.
Step Two: Put together a training plan tailored to your team’s requirements.
Step Three: Implement training plan and review progress until each member is up to standard.
The end result is a highly skilled and motivated team ready to work tirelessly for the success of your establishment.
What I teach:
- Restaurant, event and conference skills
- Complaint handling
- How to create excellent customer experiences
- Teamwork & communication
Essentially, I teach your staff how to be First Class service providers.
For detailed information regarding my Hospitality Training, please get in touch.
What my clients say
I’ve worked alongside Eric over the past few years both at high level outdoor events and in four star hotels. His knowledge and professional service is second to none not only first class but world class
Mr Eric Jones is a high class well mannered man who excellent at his job as a Restaurant Manager. He is welcoming, organised and leads his team in delivering exceptional service.
I have no hesitation in recommending Eric, equally at home running a busy restaurant . . .or a large scale private function, for any catering post requiring an experienced, approachable dedicated and loyal manager.
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